Returns at Harrison Lighting for our online customers.
Please check all packaging you have received that has been delivered by carriers as soon as you receive them or at least within 3 days and inform us of any damages, otherwise we may not be able to replace the item.
Please note, we can only accept returns that are unused, unfitted and in the original box, in a re-saleable condition and reported in writing within 14 days of receiving the goods.
If returns are due to the customer deciding they no longer require the item, then a refund will be provided minus the original carriage fee.
If returns are reported after the 14 day period we cannot accept the goods back for a refund or exchange.
Should you wish to return any item please email us at email@example.com, with your full name, address, order number and reason for return.
If you would like to speak to us about returning your item then please give us a call on 01422 363 525.
Our bespoke or customised light fitting items ("Made to order") are not covered by our standard returns policy. These are 'made to measure' light fittings that are made to your individual requirements and cannot be resold by us. We will work with you and do our utmost to make sure you are 100% satisfied with your order before your light is made, but regret we are unable to offer refunds on bespoke fittings. Our production and delivery time for bespoke items is 2-3 weeks. (None of the above affects your statutory rights where goods are faulty or not as described).