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Terms and Conditions

Conditions of Use

Your personal details including your credit card number are kept private, and are protected during transmission using SSL encryption. This means that when buying online from this shop your card details are better protected than when using your card in some of the more conventional ways, for example phone, or fax.

Delivery

We have a standard delivery charge but this varies according to location. Please see our delivery information page for further details. Free standard delivery on all orders over £75 for delivery in mainland UK (Zones A & B, please click here for further information). Orders received before 2.30pm will be processed and shipped the same day subject to goods being in stock. If the goods are out of stock and delivery time is going to exceed 10 working days then we will contact you before processing your order. When you receive your order please ensure that you check the condition of the goods before signing the courier's paper work. If this is not possible, you MUST sign as unchecked or a claim cannot be made. If there is a problem with your order you MUST notify us before 2pm the NEXT WORKING DAY AFTER DELIVERY. These are strict terms of business from our courier and there are no exceptions.

Handling Complaints

In the unlikely event of a complaint we promise to deal with you in a fair, confidential and effective manner. Your complaint will be acknowledged within 5 working days and you will be kept informed of our progress. We take Customer Service very seriously at JG Harrison & Sons Ltd and will always make every effort to resolve any dispute to a positive conclusion.

Clear Pricing

The prices of goods and services ordered, any applicable tax, and shipping charges will be clearly stated before you finalise your order. No hidden costs will exist meaning the price you see on your order is the price you will pay. In the unlikely event that the total cost of your order is different from the figure you agree to pay, we will contact you first to confirm whether you wish to proceed or cancel the order.

Returns and Credits

You have the right to return products up to 7 days after delivery under The Consumer Protection (Distance Selling) Regulations 2000. Under the regulations you have a responsibility to ensure the goods are suitably taken care of prior to return. The goods must be in a re-saleable condition and returned by the purchaser at their own cost, a refund will be given upon receipt of goods. Goods can only be returned with a valid authorisation number obtained from our Customer Service team, who can be contacted on 01422 363525.

Order Processing

Your order will be processed quickly and efficiently, and if we are unable to ship your order for any reason we will contact you to inform you of the situation. When you complete your order you will be given a unique order confirmation number displayed on the Order Confirmation web page. If you have a printer you can print the confirmation page. If not, use the File/Save menu to save it to your hard disk. In any case you should make a careful note of your order number which should be quoted in all correspondence. If you gave us an email address we will also email your order confirmation.

Please note: the product photographs displayed on the site are for illustration only. In line with our policy of continuous product development, we reserve the right to change products, specification and prices without notice.

Customer Services

We aim to provide the highest level of customer service at all times. You should direct any customer service enquiries about this site to Customer Service (click here to email)

Privacy and Data Protection Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act (1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/Debit Card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to help improve the usability for visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

By purchasing from our site, unless explicity opting out of receiving email communication at the time of creating an account with us, you agree to receive offers from Harrison Lighting via email. Your email address will only be used by Harrison Lighting and not given to a third party, and you can unsubscribe at anytime by following the link in the email.

 

If you have any questions/comments about privacy, you should email us at Customer Service (click here to email)

Your statutory rights are not affected

E&OE. Orders placed are subject to our Terms & Conditions