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Customer Service


Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit/debit cards. You will be asked for a few details that we need to be able to satisfy the order. Your payment details are handled securely by Paypal and we do not see your credit/debit card details.  If an order is cancelled your credit card authorisation will be voided and no money will be taken from the card.


Shipping And Handling

All orders with the value of £49.00 or more are shipped for free in mainland UK. Orders of less than £49.00 will incur a standard delivery charge. The correct carriage charge will be calculated at checkout. Please visit the delivery information page for further details.


Tax Charges

For orders made from the UK or the European Union, the current rate of VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles. The correct VAT will be calculated at checkout.


Credit Card Security

For 100% security we encrypt your details in sensitive parts of the website such as 'checkout' page and you may notice the website will be prefixed with https:// instead of http://. We do not hold any credit/debit card information. Access to order information is by authorised personnel within the company. We like to assure and provide all our customers the confidence to purchase from our website without any hesitation.


Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


No Quibble Guarantee

Harrison Lighting guarantee your satisfaction.

All of our products are supplied with a no quibble guarantee.

Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Harrison Lighting within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by Harrison Lighting. An order may be cancelled up to 7 days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Harrison Lighting. We will then contact you for your credit card details and refund your credit card accordingly.

If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer.
The above do not affect your statutory rights as a consumer.


WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Harrison Lighting is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer buys a new Low Energy Fluorescent Bulb from us we would accept their old Low Energy Fluorescent Bulb and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

The WEEE Directive applies to all products listed on our website, with the exception of Christmas lights, household light fittings, household lamps, and traditional filament style bulbs.


Reaching Us

We can be contacted by the following means:
Email: sales@harrisonlighting.co.uk
Telephone: 01422 363525 (calls charged at standard rate)
Postal Address: Harrison Lighting, New Brunswick Street, Off Gibbet Street, Halifax HX1 5BW, United Kingdom.

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