Customer Service

About Us

• Making A Purchase
• Shipping And Handling
• Tax Charges
• Credit Card Security
• Protecting Your Security
• No Quibble Guarantee
• Reaching Us
• Privacy Policy
• WEEE Regulations

Harrison Lighting have over 60 years of experience in the lighting trade and provide a totally professional service to ensure your total satisfaction.

If you have any suggestions and comments regarding our website or service please email us at:
sales@harrisonlighting.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Payment may be made as follows:

Credit/Debit card. We accept Visa, Mastercard and Delta. You will be asked for a few details that we need to be able to satisfy the order. Your payment details are handled securely by SagePay and we do not see your credit/debit card details.  If an order is cancelled your credit card authorisation will be voided and no money will be taken from the card.

Shipping And Handling
All orders over the value of £50.00 or more plus V A T are sent to Great Britain mainland free. Orders of less than £50.00 will incur a £4.99 delivery charge plus VAT. The correct carriage charge will be calculated at checkout.

Tax Charges
For orders made from the UK or the European Union, the current rate of VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles. The correct VAT will be calculated at checkout.

Credit Card Security
For 100% security we use RBS Worldpay to process your credit/debit card details. After placing your order you will be taken to their website to enter your card details. We do not hold these details nor at any time do we see them. This gives you complete confidence that you are purchasing from a totally secure website

Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

No Quibble Guarantee
Harrison Lighting guarantee your satisfaction.
All of our products are supplied with a no quibble guarantee.
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Harrison Lighting within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by Harrison Lighting. An order may be cancelled up to 7 days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Harrison Lighting. We will then contact you for your credit card details and refund your credit card accordingly.

If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer.
The above do not affect your statutory rights as a consumer.

Reaching Us
We can be contacted by the following means:
Email: sales@harrisonlighting.co.uk
Telephone: 01422 363525 (calls charged at standard rate)
Postal Address: Harrison Lighting, New Brunswick Street, Off Gibbet Street, Halifax HX1 5BW, United Kingdom.

Our working hours are Monday to Friday 8.30am to 5.00pm.

Privacy Policy
Harrison Lighting are committed to protecting your privacy.
We do not disclose our customers information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order. Customers do have the option to be added to our mailing list to be kept up to date on Latest Products and Special Offers.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. If you have any concerns regarding any details we may hold about you please contact sales@harrisonlighting.co.uk

When you provide personally identifiable information to Harrison Lighting, we may use it to provide you with ongoing information about Harrison Lighting products and services. Harrison Lighting will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right please contact us immediately.

WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Harrison Lighting is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer buys a new Low Energy Fluorescent Bulb from us we would accept their old Low Energy Fluorescent Bulb and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
The WEEE Directive applies to all products listed on our website, with the exception of Christmas lights, household light fittings, household lamps, and traditional filament style bulbs.

E & O E